What insurance is included when renting a van from AVIS explore ?

This article provides an overview of the coverage included in your AVIS explore rental and is intended to be educational. It should not replace the general rental terms and conditions.

Liability insurance: Essential protection

All vehicles rented from AVIS explore include liability insurance, which is mandatory for driving. This coverage protects the renter against damage they may cause to a third party in the event of an accident, whether material or bodily injury.

Good to know: This insurance is included at no extra cost in all AVIS explore rentals.

Damage and theft insurance: What does it cover?

In addition to liability insurance, AVIS explore offers damage and theft insurance that protects your vehicle in case of:

• A responsible accident (within the applicable deductible limit)
• Theft of the vehicle (an official declaration is required within 48 hours)
• Fire or natural disaster

Attention: A €2,600 deductible applies in the event of a claim unless you have subscribed to the deductible reduction option (see the next section). Every deductible has its exceptions, so don’t forget to check the application conditions before departure!

Note: Personal belongings are not covered by this insurance. To protect your valuables, additional insurance may be considered.

24/7 Assistance: Travel with peace of mind

In case of breakdown or mechanical incident, AVIS explore provides a 24/7 assistance service, available in France and the countries covered by the rental contract.

The assistance covers:

• On-site repairs for minor breakdowns
• Vehicle towing in case of immobilization
• Temporary accommodation if necessary

Why choose it? Ideal for those traveling in remote areas or for long road trips.

What additional insurance options can be added to your rental?

In addition to the included coverage, AVIS explore offers several insurance options for even more complete protection tailored to your needs.

Deductible reduction: Why consider it?

By default, renting a van from AVIS explore includes a €2,600 deductible in case of an incident. To reduce this amount, you can subscribe to the deductible reduction option.

• Price: €19 per day (minimum €169)
• Reduced deductible: €1,000 in case of damage
• Available until the departure date

Why choose it? This option is recommended if you want to minimize costs in case of a responsible incident.

Glass breakage option: Protection against the unexpected

Glass breakage is one of the most common incidents during a van road trip. To avoid unexpected expenses, AVIS explore offers a dedicated option.

• Price: €7.50 per day (€15 for full models)
• Covers damage to the vehicle's front windows
• Does not apply to mirrors or other glass parts

Good to know: This option can be combined with the deductible reduction for optimal protection.

Cancellation plan: Cancel without financial loss

Since unforeseen events can always happen, AVIS explore offers a cancellation plan that allows you to be reimbursed in case of withdrawal.

• Price: 7% of the rental amount (minimum €120)
• Cancellation possible without justification
• Full refund up to 48 hours before departure

Why subscribe? If you book well in advance, this option secures your rental in case of a schedule change.

How does AVIS explore van insurance work in case of a claim?

In the event of an incident with a van rented from AVIS explore, it is essential to know the steps to follow to receive quick and efficient assistance.

Steps to take in case of an accident or theft

If you are involved in an accident or if your vehicle is stolen, here’s what you need to do:

1. Ensure your safety and that of passengers
   • In case of an accident, move to a safe location and call emergency services if necessary.
   • Turn on your hazard lights and use the warning triangle if required.
2. Fill out an accident report
   • Clearly indicate the circumstances of the accident.
   • Note the contact details of any witnesses.
   • Take photos of the damage and the accident scene.
3. Report the claim to AVIS explore
   • Contact AVIS explore assistance within a maximum of 5 working days.
   • In case of theft, make a declaration to the authorities and provide the receipt within 48 hours.
4. Return the vehicle if necessary
   • If the van is still drivable, go to the nearest agency for inspection.
   • In case of immobilization, AVIS explore assistance will handle the vehicle's towing.

Good to know: In case of a false declaration or omission of important information, the insurance may be canceled, and incurred costs will remain at your expense.

What is covered and what is not?

The insurance included with AVIS explore covers:

• Third-party damages (liability insurance, note that a deductible applies)
• Accidental damage to the vehicle (deductible also applicable)
• Vehicle theft under certain conditions (with a €3,600 deductible)
• Roadside assistance and towing

The insurance does NOT cover:

• Damage caused by misjudging the vehicle’s size (roof, overhang, high parts)
• Windows, mirrors, and tires unless the glass breakage option is purchased
• The renter’s personal belongings
• Use of the vehicle in unauthorized conditions (speeding, driving under the influence, etc.)

Tip: Before departure, check the exclusions in the rental terms to avoid unpleasant surprises.

Managing deductibles and refunds

In case of an incident, a €2,600 deductible applies per claim! (€1,000 if you have subscribed to the deductible reduction option).

How does deductible payment work?

• If repair costs are lower than the deductible, only the actual repair cost will be charged.
• If repair costs exceed the deductible, you only pay the deductible, and insurance covers the rest.
• If you are not responsible, and the third party is identified, the deductible may be reimbursed after the insurance assessment.

Good to know: In case of an accident involving a third party, the full deductible will be charged while awaiting claim assessment.

What are the advantages of renting a van from AVIS explore compared to other rental companies?

Choosing AVIS explore for your campervan rental means benefiting from an all-inclusive offer and services designed to make your trip as smooth as possible.

Comprehensive coverage with no hidden fees

Unlike some peer-to-peer rental platforms or other rental companies, AVIS explore includes in all its offers:

• Liability insurance
• Damage and theft insurance (with a fixed deductible)
• 24/7 roadside assistance at no extra cost
• Driver and passenger protection

Why is this an advantage? You know exactly what is included and avoid bad surprises at departure.

What to know before subscribing to van rental insurance?

Before hitting the road with an AVIS explore van, it’s essential to fully understand the included insurance conditions and available options.

Exclusions to know

Although AVIS explore insurance covers many situations, some cases are not covered:

• Damage to high parts of the vehicle (roof, overhang, equipment over 2 meters)
• Glass breakage, mirrors, and tires (unless the glass breakage option is subscribed)
• Personal belongings and valuables left in the van
• Use of the vehicle in unauthorized conditions

Good to know: A deductible always applies in case of a claim. It’s important to check the vehicle’s condition before departure and report any anomalies before taking the road.

I RENT MY VAN !

FAQ

What is the deductible applied in case of a claim ?

The standard deductible is €2,600 per accident. However, it can be reduced to €1,000 by subscribing to the deductible reduction option (€19/day, minimum €169).

Can I subscribe to additional insurance during my rental period ?

No, all insurance options (deductible reduction, glass breakage, premium assistance) must be subscribed before departure. It is not possible to add coverage once the rental has started.

What should I do if I have an accident abroad ?

AVIS explore insurance is valid in several European countries. In case of an accident, you must:

• Ensure your safety and that of your passengers
• Fill out an accident report with the details of the involved third party
• Report the claim to AVIS explore within 5 working days
• If necessary, contact 24/7 assistance for roadside repair or towing

Does the insurance cover van accessories and equipment ?

No, the standard insurance does not cover specific equipment (GPS, bike racks, camping tables and chairs). In case of loss or damage, their value may be charged.

What happens if I lose my keys or if my van is vandalized ?

• Lost keys: The replacement cost is the renter’s responsibility. Contact AVIS explore immediately to arrange a solution.
• Vandalism: An official report to the authorities is required within 48 hours, then sent to AVIS explore for coverage evaluation based on the insurance conditions.